There are a lot of people a lot to say about customer service. Andrea’s aunt has a small boutique that sells clothes and shoe. One of her main concerns is providing excellent customer service to her clients. She’s not always in her store to monitor how her employees are treating their customers so it’s a current problem for her. There are a lot of ways to evaluate a customer shopping experience. I’ve suggested getting some mysterious shoppers who will help identify the strengths and weaknesses of her employees. It would then be easy to address the improvements needed for the store. I’ve told her about Bestmark.com, a site that provides a unique mystery shopping program and customer survey programs. They go beyond providing such programs, instead they also introduce solid management and data alignment solutions to help improve your business. She’s all for it if it means the betterment of her shop.